Policies at Francis Flower Farm

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

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Return Policy

As the purchaser of items from Francis Flower Farm, the purchaser agrees that:

All sales are final.

As flowers are a perishable item, returns are only accepted under the following circumstances:

The Facebook shop states there is a 30-day return policy, however flowers are perishable so all issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.

We will happily replace any damaged item, which may have had its quality affected during delivery

As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available.

No refunds will be issued for the purchase of a flower subscription as well.

Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.

We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific or custom product, please call and check for its availability and do not use the online ordering system.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.